Terms & Conditions

Please read this document carefully before booking as you are entering into a contract with us.





The booking must be made  by a person over 21 years of  age who agrees on behalf of all named persons to abide by this Contract.

1. Contract – A Contract shall come into  existence when booking confirmation has been confirmed at Castlewood Leisure  Office. The Contract shall be deemed to have been made at the time of booking  and be subject to Scottish Law and the exclusive jurisdiction of the Scottish  Courts. These conditions of hire form the basis of our contract with you.

2. Terms – Prices apply from the week in  which the greater number of nights are taken. Included in the price is the  provision of bed linen and towels.

3. Parties – The accommodation shall only be  used by the persons listed on the booking form, unless changes are agreed in  writing with us prior to arrival. The total number in your party shall not  exceed the capacity of the holiday home as advertised. Babies under 2 years are  not counted as a member of your party for this purpose.

We will do our best to accommodate you in your preferred  choice of lodge/lodge type.  However, should it be necessary for any  reason, we reserve the right to substitute alternative accommodation of a  similar quality.

All male or all female groups are accepted only at our  discretion and with our specific permission.

Should you arrive at the holiday park with a group which does  not meet these criteria we reserve the right to refuse the use of the  accommodation. You may be asked to pay a security deposit at time of take-over.

We also reserve the right to refuse to hand over accommodation  to any person(s) who, in our opinion, is not suitable to take charge of it. In  such cases, all hire charges paid will be refunded in full and the Contract  shall be cancelled.

If, in our opinion, any person(s) is not suitable to continue  the holiday because of unreasonable behaviour, damage to property, or annoyance  to the holiday makers, the Contract may be terminated. In this event the hirer  shall remain liable to pay the hire price and no refund will be due.

The accommodation must be left in a clean and tidy state when  vacated and any breakages or damage to unit must be paid for before departure.   We reserve the right to charge for any abnormal cleaning  which may be  necessary.  All accommodation is non-smoking; an additional cleaning charge  of £150 will be made to those who fail to observe this rule.

We have the right to enter any accommodation (without prior  notice if this is not practicable or possible) if special circumstances or  emergencies arise.

A number of lodges are specially adapted to make them suitable  for wheelchair users. However, the disabled visitor should normally be  accompanied by others to attend to their mobility requirements. We try to  provide wheelchair access wherever practical, but some facilities may not  provide such access. It is essential that such parties state any special needs  at the time of booking and we will do our best to accommodate them or point out  which facilities may be unsuitable.

We reserve the right to provide alternative accommodation of  (at least) an equivalent class, even when parties have been advised of their  specific lodge number(s).

4. Payments

4.1 Deposit – When booking you must pay the Initial Payment  due. This Initial Payment includes your premium for the Cancellation Guarantee  together with your Booking Deposit as part payment towards the cost of your  holiday. If you do not wish to take out the Cancellation Guarantee Plan you must  indicate this on your booking form.

4.2 Balance – The balance is due 8 weeks before your holiday  start date. For bookings made within 8 weeks of your holiday start date, the  full monies are payable at the time of booking. If payment is not made according  to these terms we reserve the right to cancel your holiday and retain the  deposit paid.

5. Cancellation – If you have to cancel your  holiday for any reason, send us written notification and your cancellation will  be effective from the date of receipt. If you cancel more than 6 weeks before  the start date your deposit will be forfeited.

If you cancel less than 8 weeks before the start of your  holiday and have not taken out the Cancellation Guarantee Plan a refund will not  be due.

6. “Force Majeure” – We regret we cannot  accept responsibility or pay any compensation where the performance or prompt  performance of our contract with you is prevented or affected by reason of  circumstances which amount to force majeure.

Circumstances amounting to force majeure include any event  which we could not, even with all due care, foresee or avoid. Such circumstances  include the destruction or damage of your holiday home (which cannot reasonably  be remedied to a satisfactory standard before the start of your holiday) through  fire, flood, explosion, storm or other weather damage, break-in, criminal damage  or any similar event. Such circumstances also include riots or civil strife,  industrial action, natural or nuclear disaster, fire, adverse weather  conditions, war or threat of war, actual or threatened terrorist activity and  all similar situations beyond our control.

In such an event we will endeavour to offer you alternative  holiday accommodation if available. If we cannot do so or if you do not wish to  accept the alternative we offer, we will refund all monies you have paid to us  in full. Where any cancellation or change results from force majeure, our  liabilities are limited to offering you an alternative holiday home (where  available) or full refund as set out above. We regret we cannot pay any  compensation or meet any expenses or costs you may incur as a result of any such  cancellation or change.

7. Occupancy – Occupancy shall be from 4 pm  on the day of arrival to 10 am on the day of departure, unless special  arrangements have been made (the housekeepers have only a limited time to  prepare the property for the next guest and you are asked to respect this).

8. Pets – Pets are welcome on payment of an  additional charge of £25 per dog certain lodges are kept pet free. There is no charge for guide dogs. Bring  your pet basket with you, Pets must keep off bedding or other soft  furnishings.

Only well-behaved pets should be left unattended in the lodge  and then only for short periods of time. Any damage caused by pets will be  charged for.

When exercising your pet on the park it must be on a lead.  Please clean up any fouling without delay;  bins are provided by the  woodland walk.

Just one pet is allowed at the lodge (two small ones may be  allowed by arrangement).

In the interest of visitors’ safety, and following recent  government legislation, we are sorry we are unable to accept the following types  of dog; American Pit Bull Terrier, Japanese Tosa, Fuila Brasileiro and Dogo  Argentino even where these types of dog are muzzled as required by government  legislation. Any other type of pet which could present a danger or alarm to  other visitors is also excluded.

9. Vehicles – Your vehicles and their  accessories and contents are left entirely at your risk. We will not be  responsible for any loss or damage from or to any vehicle from any cause  whatsoever other than in the case of negligence of our employees or agents.

10. Liability – We cannot accept liability  for any damage, expenses, injury, death or loss of any nature whatsoever  suffered by any person(s) from any cause other than in the case of the  negligence of our employees or agents.

You are strongly recommended to take out appropriate personal  insurance for your holiday.

11. Shortcomings – You must notify us of any  shortcomings with your lodge immediately so that corrective action can be taken.  We cannot accept liability in relation to any shortcomings or claim of whatever  nature if you fail to notify us of any complaint or claim during your holiday  and write to us within 14 days of the end of your holiday.